Thank you for shopping with Off Grid Starter. We value your trust in our digital products and want your rights to be clear before you buy.
1. Digital Products Only
At Off Grid Starter, we exclusively sell digital products such as guides, checklists, and other downloadable resources, delivered instantly after purchase. No physical goods are shipped.
2. Your Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers normally have a 14-day right to cancel an online purchase. For digital content delivered immediately, this right ends once your download has begun if you have expressly agreed to instant delivery and acknowledged that this ends your right to cancel, as confirmed during checkout. If that acknowledgement was not given, your standard 14-day cancellation right continues to apply.
If you believe you are entitled to cancel under these Regulations, contact us at info@offgridstarter.com and we will handle your request in line with the law.
3. Faulty or Incorrect Digital Content
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if the digital content you receive is faulty, does not match its description, or cannot be downloaded due to an error on our part. This protection applies regardless of whether you have already downloaded the file.
4. Download Issues
If you experience any technical issues with your download or have trouble accessing your purchased digital product, please contact us at info@offgridstarter.com. We will be happy to assist you in resolving the issue, including re-sending the file where appropriate.
5. Duplicate Purchases
In the event that you accidentally purchase the same digital product more than once, please reach out to us at info@offgridstarter.com. We will review the situation and, if confirmed, provide a refund for the duplicate purchase or credit towards a future purchase.
6. Customer Support
If you have any questions about a product or need assistance with your order, feel free to contact our support team. We’re here to help with any inquiries related to your purchase or product downloads.
Email: info@offgridstarter.com
7. Changes to This Policy
We may update our Refund and Returns Policy from time to time to reflect changes in our business practices or the law. Any updates will be posted on this page. Please review this policy periodically to stay informed about our terms.
Last updated: 18 September 2026.
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